Support
How can we help?
Browse our documentation, check system status, or reach out directly.
Documentation
Guides, tutorials, and complete API reference. Start here for self-service help.
Browse Docs →API Reference
Full endpoint reference with request/response examples, error codes, and rate limits.
View API Reference →System Status
Real-time uptime monitoring and incident history for all CueAPI services.
Check Status →GitHub Issues
Report bugs, request features, or browse the open-source codebase.
Open an Issue →Contact support directly
Send us an email at support@cueapi.ai. We respond within 24 hours for Pro and Scale plans.
Support API
Create a support ticket programmatically via the API:
POST /v1/support
Authorization: Bearer cue_live_abc123...
Content-Type: application/json
{
"subject": "Webhook delivery timeout",
"message": "Executions for cue_xyz are timing out..."
}Support tiers
| Plan | Channel | Response time |
|---|---|---|
| Free | GitHub Issues | Community |
| Pro | Email + API | 24 hours |
| Scale | Email + API + Slack Connect | 4 hours |